- Design, build, and operate internal platforms and automation used across IT, HR, security, and engineering.
- Own identity and access organization-wide: Microsoft Entra ID, SSO/SAML, SCIM, Conditional Access, and Google Workspace federation.
- Own cloud infrastructure across AWS (including PCI-scoped environments) and Google Cloud, with Terraform and containerized workloads.
- Lead security incident response and investigations; negotiate enterprise vendor renewals and right-size licensing.
- Provided IT support and systems administration for an automotive-technology company.
- IT support and systems analysis for a national advertising agency.
- Diagnosed and resolved hardware and software issues across the Mac and iOS lineup in a high-volume, customer-facing technical role.
- Built the troubleshooting discipline and customer-first instinct that underpins everything since.
A fuller, continuously updated version of my background lives on LinkedIn.